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Not quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

Shipping Promotion

If your product has a material or workmanship flaw, you may return it within two years of its manufacture date. To find the manufacture date, check the label inside of the product.

Sales Tax

OXO collects and remits sales tax in all states which have sales tax. Sales tax is based on the location of the shipping address.

Shipping Policies

Receive free Standard Shipping within the U.S.A. for purchases of $100+, excluding taxes, when signed into an account. Please see Order Processing Times and Shipping Restrictions below for additional information.

Shipping Method Delivery Time Cost
Free - Fed Ex Ground 7 - 10 business days * $0.00
Standard - Fed Ex Ground 3 - 5 business days * $9.10 first 9lbs, $0.10 each additional lb
Expedited - Fed Ex Ground 1 business days * $15 first lb, $9 each additional lb
Standard - Fed Ex Ground 3 - 5 business days * $0.00

*Please allow 1-2 business days to process your order prior to shipping. Orders placed on Friday, Saturday or Sunday will be processed the following Monday. Your credit card will not be charged until your order has been shipped.

**Unfortunately, we are unable to ship to PO Boxes

Ground delivery can take up to 7 business days to Alaska and Hawaii. Express Standard Overnight delivery is available to Hawaii in 1-3 business days.

The weight of a product can be found on its detail page. Please note that this weight refers to the item only, and does not include packaging, which is incorporated in the shipping calculation. To reflect the policies of the Fed Ex, all weights will be rounded up to the next full pound.

Privacy & Security

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Other Shipping Options

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

Please note that orders purchased via PayPal will only be eligible for a refund if you send your items back to our distribution centre. You will receive your refund through your original form of payment. If you return your items in store, we can process an exchange or issue you a merchandise credit.

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

Order Tracking

To check on the status of your order, please login to My Account. If you do not have an account, contact OXO's customer service department. Please have your order number available.

Track My Order


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